Because 5 star customer experience is the secret to online success
As the owner of a small business you have an advantage over the big players – what you offer is personal, with love and care poured into every order. Your customers are the most important asset your business has.
Making the most of this connection will turn them into loyal fans who come back to you over and over and recommend your business to their friends, too.
I’ll work alongside you as your customer experience coach and help you grow your business with an approach based on always doing right by your customers, being true to your own values and building genuine human connections.
I’ll also enable you to build your customer service toolkit that takes the stress out of customer service, too.
What is Customer Experience?
As the owner of a small business you have an advantage over the big players – what you offer is personal, with love and care poured into every order. Your customers are the most important asset your business has.
Making the most of this connection will turn them into loyal fans who come back to you over and over and recommend your business to their friends, too.
I’ll work alongside you as your customer experience coach and help you grow your business with an approach based on always doing right by your customers, being true to your own values and building genuine human connections.
I’ll also enable you to build your customer service toolkit that takes the stress out of customer service, too.
I’ll help your business stand out
The internet is a busy place but I know from experience it’s possible to build a successful online business by being true to yourself and your values.
Grow a big-hearted business that brings you more joy (and less stress!).
Create loyal fans who feel a real connection to you & your business
Understand what your customers really want and how to offer that.
What I offer
3 tiers of service
Whether you’re craving a short injection of expertise or would like some more extensive support with your growing business, I’ve put together packages of services to suit the needs of your business.
3 Tiers of Service
Whether you’re craving a short injection of expertise or would like some more extensive support with your growing business, I’ve put together packages of services to suit the needs of your business.
Ebooks
I have created workbooks to enable you to build a strong customer experience strategy that works for you and your business.
Available soon!
Latest Articles
Do your customers know what they’re buying?
We’ve all been there – you buy something online and don't quite read the description and, the next thing you know, 5 kilos of apples turns up instead of the 5 apples you thought you were ordering. Oops! Most of us react to these mistakes with good humour although it’s...
Unlocking the power of CX for your small business
CX, or customer experience, isn’t a phrase that is often used in the small business community. However small your business is, customer experience is something you should be thinking about if you want to understand who your ideal customer is and how to best serve...
Choosing a great business name – 4 things you need to consider (and what happened when I didn’t!)
Choosing a name for your brand new business can be a daunting task and yet it's often the very first thing you need to do as a budding business owner. It's worth taking time to settle on a really good business name to start with, so you can avoid the hassle of...