Because 5 star customer experience is the secret to online success
Do your customers know what they’re buying?
We’ve all been there – you buy something online and don't quite read the description and, the next thing you know, 5 kilos of apples turns up instead of the 5 apples you thought you were ordering. Oops! Most of us react to these mistakes with good humour although it’s...
Unlocking the power of CX for your small business
CX, or customer experience, isn’t a phrase that is often used in the small business community. However small your business is, customer experience is something you should be thinking about if you want to understand who your ideal customer is and how to best serve...
Choosing a great business name – 4 things you need to consider (and what happened when I didn’t!)
Choosing a name for your brand new business can be a daunting task and yet it's often the very first thing you need to do as a budding business owner. It's worth taking time to settle on a really good business name to start with, so you can avoid the hassle of...