Laura Talanti
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Do your customers know what they’re buying?

Do your customers know what they’re buying?

by Laura Talanti | May 2, 2020 | Customer Experience, Featured

We’ve all been there – you buy something online and don’t quite read the description and, the next thing you know, 5 kilos of apples turns up instead of the 5 apples you thought you were ordering. Oops! Most of us react to these mistakes with good humour...
Unlocking the power of CX for your small business

Unlocking the power of CX for your small business

by Laura Talanti | Apr 30, 2020 | Business Know-How, Customer Experience, Featured

CX, or customer experience, isn’t a phrase that is often used in the small business community.  However small your business is, customer experience is something you should be thinking about if you want to understand who your ideal customer is and how to best serve...

Recent Posts

  • Do your customers know what they’re buying?
  • Unlocking the power of CX for your small business
  • Choosing a great business name – 4 things you need to consider (and what happened when I didn’t!)

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Laura Talanti | hello@lauratalanti.co.uk