by Laura Talanti | May 2, 2020 | Customer Experience, Featured
We’ve all been there – you buy something online and don’t quite read the description and, the next thing you know, 5 kilos of apples turns up instead of the 5 apples you thought you were ordering. Oops! Most of us react to these mistakes with good humour... 
by Laura Talanti | Apr 30, 2020 | Business Know-How, Customer Experience, Featured
CX, or customer experience, isn’t a phrase that is often used in the small business community. However small your business is, customer experience is something you should be thinking about if you want to understand who your ideal customer is and how to best serve... 